No need to worry if your product does not reach you as you wanted? Don’t hesitate to contact us through info@karahub.com as our customer representatives are 24/7 there for you.
RETURN
At KaraHub, we work hard to make sure you are completely satisfied with your purchase. We have a very straightforward return and exchange policy that makes the transaction smooth and stress-free in an unlikely event that makes you unhappy for any reason.
If a product you receive from us is damaged or the size doesn't fit perfectly, you should apply for a return, refund, or exchange within 14 days of receiving the product.
Note: Return/Exchange for a custom design or custom size are not offered. Sale items are non-refundable
Return Details:
The Returning Item Must be: Unused, unworn and in its original condition (as received) with our brand tag attached to it.
Processing Time: Refunds/Returns or Exchanges will be processed within 14 business days of receiving your return.
Shipping costs: The return shipping costs are at the customer’s expense.
Click A Picture: For an effortless refund or exchange, we advise you to take the photos when the product arrives.
FOR A PERFECT FIT YOU MUST KNOW YOUR SIZE!
Before you buy a jacket make sure you know your size well. If you are unsure about your perfect size, first take your body measurements and then check our size guide for a snug yet perfect jacket fit.
For a more detailed discussion on your perfect fit with our size experts just send us an email at info@karahub.com or message us via our Contact Us page.
CONDITIONS FOR EXCHANGE OR REPORTING REFUND
Damaged or Defective Item
We make sure to dispatch your product in our secure and branded packaging. However, if you received a damaged or defective item that may have been damaged during the transit, make sure to contact us as soon as possible so we can inspect the product and initiate your refund.
Change Of Mind
We do not cater returns for change of mind.
Size Issue
If you received a parcel and it’s not your perfect fit then don't hesitate to ask for an exchange. But if you received your perfect size then will not be able to make a return or exchange. For further queries related to size issue message us via our ” Chat support ” or send us an email at info@karahub.com.
RETURN REPORTING PROCESS
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Contact our customer service team at info@karahub.com to request a refund/return or exchange.
- Specify the item with order ID or email from which you placed the order and also attach the picture of any issue you face. For size issues, kindly visit our size guide page.
- Pack your item in its original packaging with our brand tag attached to it, attach the return label and ship it.
- Once we receive your item, we will inspect and confirm it. After that, we will process and ship your new item within 5 to 8 business days.
Late or Missing Refunds:
Please thoroughly check your account to see if the refund has already been credited. In some cases, for credit card payments, the company may withhold the refund credit amount/fund before it is officially posted to your account. Next, contact your bank in case you don’t see the refund. There could be processing time before a refund is posted, they can also assist you with any troubleshooting or delay problems.
Note: If you have gone through all the processes mentioned above and still have not been refunded yet, please contact us directly at info@karahub.com.
